Privacy Policy and Customer Data Confidentiality - Dahdouh  Stone Factory

The management of Dahdouh Artificial Stone Factory (www.dahdouh.me) is committed to the highest standards of security and confidentiality to protect our customers' data. Building on our 19 years of experience in establishing trust with our clients in Riyadh and across the Kingdom of Saudi Arabia, we have created this policy to clarify how we collect, use, and protect your information when you interact with us for quotations, engineering consultations, or the supply and installation of artificial stone.

1. Data We Collect We limit our data collection to the essential information required to provide our services efficiently and promptly, which includes:

• Personal Data: Full name, mobile number (or WhatsApp), and email address.

• Project Data: Villa or project location (geographical coordinates to facilitate delivery), engineering plans, and required facade measurements.

• Transaction Data: Record of quotation requests, invoices, and warranty details for the supplied products.

2. Purpose of Data Usage Your data is strictly used for the following purposes:

• Expediting Delivery and Service: Effective communication to schedule measurement appointments and coordinate delivery schedules to ensure no delays in your site's finishing works.

• Providing Offers and Pricing: Sending catalogs, customized quotations, and details of villa facade packages.

• After-Sales Services: Activating and following up on warranties against color fading or cracking, and providing necessary technical support.

• Continuous Improvement: Sending important updates regarding order status or short surveys to measure your satisfaction with the stone quality and delivery speed.

3. Our Commitment to Data Confidentiality and Protection

• Restricted Access: Access to customer data and project plans is strictly limited to authorized personnel only (sales team, engineers, and delivery coordinators) to perform their specific duties.

• Secure Storage: All data is stored in secure databases protected by modern technical systems to prevent any unauthorized access or information leaks.

• No Commercial Exploitation: We pledge never to sell, rent, or trade your personal data or project details with any external parties or marketing agencies under any circumstances.

4. Sharing Data with Third Parties We do not share your data except in the narrowest scope and only with essential business partners directly involved in executing your order (such as approved transport companies to deliver the stone to your site), who are bound by the same strict confidentiality standards. We may also be required to share data if mandated by the applicable laws and regulations in the Kingdom of Saudi Arabia.

5. Customer Rights

• You have the right to request an update or modification of your stored data at any time.

• You have the right to opt out of receiving any promotional messages or special offers via WhatsApp or email.

• You have the right to request the deletion of your personal data from our records after the end of the contract period and the fulfillment of the legal warranty period.

For any inquiries related to the privacy policy or to update your data, you can contact the management directly through our website www.dahdouh.me or via the factory's official communication channels.